Shipping Policy
Effective Date: January 7, 2025
At PrimeBina, we offer fast and reliable shipping services to deliver your beauty products directly to your doorstep. Our Shipping Policy provides information about shipping methods, fees, delivery times, and other essential details to ensure you have a smooth experience when ordering from our website https://primebina.com.
1. Shipping Destinations
We ship worldwide, offering domestic and international delivery. Our primary shipping destinations include:
- Japan: We provide domestic shipping for all regions within Japan, including major cities such as Tokyo, Osaka, Kyoto, and Yokohama.
- International Shipping: We ship to countries across Asia, North America, Europe, and other international destinations. Please check the list of countries at checkout to see if we deliver to your location.
2. Shipping Methods and Delivery Times
We offer a variety of shipping options to suit your needs:
- Standard Shipping (Domestic and International): This is our most affordable option, with an estimated delivery time of 5-10 business days within Japan and 7-14 business days for international orders.
- Expedited Shipping: For faster delivery, we offer expedited shipping options, with estimated delivery times of 2-4 business days within Japan and 5-7 business days for international orders.
- Express Shipping: For urgent orders, express shipping guarantees delivery within 1-2 business days for domestic shipments, and 3-5 business days for international destinations.
Delivery times may vary depending on the shipping method chosen, your location, and customs processing times.
3. Shipping Costs
Shipping costs are calculated based on the total weight of your order, the delivery destination, and the shipping method selected at checkout. PrimeBina offers free shipping for orders over a certain value, which will be clearly indicated during the checkout process.
International shipping fees may vary depending on the destination country, and customs duties or taxes may apply.
- Domestic Orders: Shipping costs typically range from ¥500 to ¥1,500 for standard delivery.
- International Orders: Shipping costs typically range from ¥1,500 to ¥5,000, depending on the destination.
4. Order Processing Time
Orders are typically processed within 1-2 business days, excluding weekends and public holidays. Once your payment has been authorized, your items will be packed and dispatched according to the shipping method you have selected. You will receive an email with tracking information once your order has shipped.
5. Packaging
We take great care in packaging your products to ensure they arrive safely. Each order is securely packaged to prevent damage during transit. If you receive a damaged or broken item, please contact us immediately at info@primebina.com to arrange for a replacement or refund.
6. Customs Duties and Taxes
For international shipments, you may be subject to customs duties, taxes, and import fees. These fees are the responsibility of the recipient and will be collected at the time of delivery. PrimeBina is not responsible for any customs fees or delays caused by the customs process.
We recommend that you check your country’s customs regulations before placing an order to avoid any unexpected charges.
7. Order Tracking
Once your order has been dispatched, you will receive a tracking number to monitor the progress of your shipment. You can track your order on our website or through the carrier’s website.
If you have any questions about your order or need assistance with tracking, please contact us at info@primebina.com.
8. Delivery Issues
While we aim to ensure timely delivery, PrimeBina is not responsible for delays caused by external factors such as weather, natural disasters, or customs delays. If you experience significant delays in receiving your order, please reach out to our customer support team for assistance.
9. Returns and Exchanges
For returns, please refer to our Refund and Returns Policy for instructions on how to return products and request a refund or exchange. All returned products must be in their original, unopened condition, and return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
10. Contact Information
If you have any questions about shipping or need further assistance, please feel free to contact us:
- Email: info@primebina.com
- Phone: +8154-744-1586
- Address: 230-1020, Yokoboricho, Nakagawa-ku Nagoya-shi, Japan