Sales Policy

Effective Date: January 7, 2025

Introduction

At PrimeBina, we are committed to providing the highest quality beauty products to our customers. By making a purchase from our website https://primebina.com, you agree to comply with the terms and conditions outlined in this Sales Policy. This policy ensures a smooth, secure, and transparent shopping experience.

1. Product Availability

We strive to ensure the availability of all products listed on our website. However, due to demand fluctuations, product availability may change without notice. If a product you ordered becomes unavailable, we will notify you as soon as possible. You will have the option to either choose an alternative product or cancel the order for a full refund.

2. Pricing and Payment

We aim to provide accurate pricing for all products on our website. However, in the event of a pricing error, we reserve the right to cancel or amend orders. In such cases, we will notify you and give you the option to proceed with the order at the corrected price or cancel it.

  • Currency: All prices are displayed in Japanese Yen (JPY) unless otherwise specified.
  • Payment Methods: We accept various payment methods, including credit cards, debit cards, and PayPal. Payments will be processed securely, and all transactions are encrypted.

3. Order Confirmation and Processing

Once you place an order, you will receive an order confirmation email. This email will contain details about the products you ordered, the total cost, and your delivery information. Please note that this email is only a confirmation that we have received your order, not an acceptance of it.

Your order will be processed once payment is verified. If any issues arise during the processing of your order, such as payment failure or stock unavailability, we will reach out to you promptly.

4. Shipping and Delivery

We offer shipping to various locations worldwide. Shipping fees and estimated delivery times will be displayed at checkout. Please be aware that shipping times may vary depending on your location and customs processing times.

  • Domestic Shipping: Orders within Japan typically arrive within 3-5 business days.
  • International Shipping: International shipments may take 7-14 business days, depending on the destination.

Please note that customs duties and taxes are the responsibility of the customer.

5. Returns and Cancellations

We want you to be satisfied with your purchase. If for any reason you are not happy with the products you ordered, you may return them within 30 days for a full refund or exchange, provided the items are unused, unopened, and in their original packaging.

Cancellations can be made before your order is shipped. Once shipped, the item must be returned as per our Refund and Returns Policy.

6. Customer Service

Our customer support team is available to assist you with any questions or concerns. You can reach us via the following contact details:

  • Email: info@primebina.com
  • Phone: +8154-744-1586
  • Address: 230-1020, Yokoboricho, Nakagawa-ku Nagoya-shi, Japan