Sales Policy

Effective Date: July 8, 2025

Introduction

Welcome to PrimeBina – your trusted source for premium beauty and wellness products. This Sales Policy sets forth the terms and conditions that apply to all purchases made through our website https://primebina.com. By placing an order with us, you confirm that you have read, understood, and agree to be bound by the provisions of this policy.

1. Product Availability and Stock

All product listings on our website are subject to availability. We make every effort to keep inventory updated in real-time, but due to high demand or supply chain fluctuations, some products may become temporarily unavailable or discontinued without prior notice.

  • If an item you ordered is out of stock, we will inform you promptly.
  • You may choose a substitute product, request a refund, or wait for restocking if applicable.

2. Pricing and Accepted Payment Methods

We are committed to providing transparent and accurate pricing. However, in rare cases, pricing errors may occur. In such instances, we reserve the right to correct the error and contact you before processing your order.

  • Currency: All prices are listed in Japanese Yen (JPY) unless otherwise stated.
  • Secure Payment Options: We accept major credit and debit cards (Visa, MasterCard, JCB), PayPal, and other secure online payment services. All transactions are encrypted using SSL technology to ensure your financial data remains protected.

Prices do not include applicable taxes, shipping, or customs duties unless explicitly stated.

3. Order Placement, Confirmation & Acceptance

After placing an order, you will receive an email confirmation with the order summary and shipping details. Please note:

  • This confirmation does not signify our acceptance of your order, only that we have received it.
  • Final acceptance occurs once your payment is verified and your order has been prepared for dispatch.
  • We reserve the right to decline or cancel any order due to suspected fraud, payment issues, pricing errors, or product unavailability.

4. Shipping and Delivery

We ship both domestically within Japan and internationally. All orders are processed Monday to Friday, excluding national holidays.

  • Domestic (Japan): Orders are typically delivered within 3–5 business days.
  • International: Delivery usually takes 7–14 business days, depending on customs clearance and your location.

Shipping fees are calculated at checkout and vary based on the delivery address, weight, and size of your order.

Customs, Duties & Taxes: For international shipments, customers are responsible for all applicable customs duties, VAT, and import taxes. We are not liable for delays due to customs clearance.

5. Order Cancellations and Modifications

We understand that plans may change. If you wish to cancel or modify your order:

  • You may request a cancellation within 12 hours of placing the order, provided it has not been processed or shipped.
  • Once shipped, cancellations are not possible, and you must follow the standard return process as outlined in our Refund and Returns Policy.

6. Returns and Refunds

Customer satisfaction is our top priority. If you are unsatisfied with your purchase, we offer a 30-day return window for eligible products.

  • Products must be returned unused, unopened, and in their original condition.
  • Returns are subject to inspection and approval.
  • Refunds are issued to the original payment method, excluding shipping charges.

Please refer to our complete Refund and Returns Policy for full details.

7. Promotions and Discounts

Occasionally, we may offer promotions, coupons, or discounts. These are:

  • Valid only for a limited time, as stated in the promotion details.
  • Non-transferable and cannot be exchanged for cash.
  • Not combinable with other offers unless specified.

8. Intellectual Property and Restrictions

All content on PrimeBina, including logos, product descriptions, images, and branding, is the intellectual property of PrimeBina and may not be used or reproduced without express written permission.

9. Limitation of Liability

To the maximum extent permitted by law, PrimeBina shall not be liable for any indirect, incidental, or consequential damages arising out of or in connection with the use or inability to use our products or website.

10. Governing Law

This Sales Policy shall be governed and interpreted in accordance with the laws of Japan. Any disputes arising under this policy shall be resolved in the appropriate courts of Nagoya-shi, Japan.

11. Contact Us

We’re here to help. If you have questions about your order, shipping, payments, or this policy, please contact us at:

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