Payment Policy

Effective Date: July 8, 2025

At PrimeBina, your convenience, trust, and security are our top priorities. This Payment Policy outlines the accepted payment methods, transaction processing standards, security practices, and your rights as a valued customer shopping at https://primebina.com.

1. Accepted Payment Methods

We offer multiple secure and flexible payment options to make your shopping experience seamless:

  • Credit & Debit Cards: Visa, Mastercard, American Express, Discover
  • PayPal: Quick and safe online payments using your PayPal account
  • Digital Wallets: Apple Pay, Google Pay, and other supported wallets
  • Bank Transfers: For large orders or B2B purchases, subject to manual processing
  • Gift Cards: Redeemable PrimeBina-branded gift cards and promotional vouchers

All payment gateways are PCI-DSS compliant and use encrypted, real-time processing for maximum safety.

2. Currency & Pricing

All prices on our website are listed in Japanese Yen (JPY) unless stated otherwise. Prices shown include consumption tax (if applicable) for domestic orders. The final total, including shipping fees and any applicable discounts or promotions, will be clearly displayed at checkout before you complete the order.

We reserve the right to update prices and promotional offers without prior notice. In case of pricing errors, we will contact you for confirmation before proceeding or cancel the order with a full refund.

3. Payment Processing

Upon placing your order:

  • Card/Wallet Payments: Your card or digital wallet will be charged immediately upon order confirmation.
  • PayPal: Payment is deducted at the time of order submission via your linked funding source.
  • Bank Transfers: Orders are processed once full payment is received. Bank details will be provided upon request.

4. Secure Payment Environment

We use advanced SSL (Secure Socket Layer) encryption and secure payment processors (such as Stripe and PayPal) to ensure that your personal and financial data remains protected. We do not store your full card details on our servers. All transactions are processed via certified and secure platforms.

5. Order Confirmation & Invoices

Once your payment has been processed, you will receive an automated order confirmation email that includes:

  • Your order number
  • Details of items purchased
  • Shipping and billing information
  • Total amount paid (including tax and shipping)

If you do not receive this confirmation, please check your spam/junk folder or contact us immediately at info@primebina.com.

6. Tax, VAT & Import Duties

For domestic orders within Japan, prices include the standard consumption tax. For international orders:

  • Duties, VAT, and import taxes may be charged upon delivery depending on your country’s regulations.
  • PrimeBina is not responsible for any customs-related fees.

We encourage international buyers to consult their local customs office for accurate information regarding additional charges.

7. Failed or Declined Payments

If your payment is declined or not completed:

  • We will notify you immediately via email or phone.
  • You may attempt to reprocess the payment using a different method.
  • Orders awaiting payment may be canceled after 48 hours if no confirmation is received.

8. Refunds & Cancellations

If you wish to cancel your order or request a refund, please refer to our Refund & Returns Policy. Refunds are credited to the original payment method used. Please allow 7–10 business days for the transaction to appear on your statement.

9. Fraud Prevention & Verification

For the protection of our customers and business, we may perform additional verification checks on high-value or suspicious transactions. Orders flagged for review will not be processed until successfully verified. This may include requesting identity or billing documentation.

10. Contact & Support

If you encounter any issues during checkout or have payment-related inquiries, please reach out to our customer service team:

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