Refund and Returns Policy

Effective Date: July 8, 2025

Introduction

Thank you for shopping at PrimeBina. We are committed to delivering premium products and a trusted shopping experience. Your satisfaction is our priority, and we understand that sometimes things don’t go as planned. This Refund and Returns Policy explains your rights and options if you need to return a product or request a refund. Please read the following carefully before initiating a return or contacting support.

1. Return Eligibility

To qualify for a return, the following conditions must be met:

  1. Return Window: You must initiate a return request within 30 days from the date the product was delivered to you.
  2. Product Condition: Items must be unused, unopened, and in original packaging with safety seals intact. Used or opened items cannot be returned due to hygiene and safety reasons.
  3. Proof of Purchase: A valid order confirmation, invoice, or purchase receipt is required to process any return or refund.

2. How to Initiate a Return

To start the return process, please follow the steps below:

  1. Email our support team at info@primebina.com and include your order number, product details, and reason for return.
  2. Our team will review your request and respond within 1–2 business days. If your return is approved, you will receive a Return Merchandise Authorization (RMA) number and detailed instructions for shipping the item back to us.
  3. Pack the item securely in its original box (including accessories, samples, or promotional items) and ship it to the address provided. Clearly label the RMA number on the outside of the package.

3. Refund Policy

Once your returned item has been received and inspected, we will notify you about the approval or rejection of your refund. If approved:

  1. Processing Time: Refunds are typically processed within 5–7 business days from the date of receipt.
  2. Refund Method: Refunds will be issued to the original method of payment (e.g., credit card, PayPal). Shipping fees are non-refundable unless the return was due to an error on our part.
  3. Partial Refunds: In some cases, partial refunds may be granted (e.g., if the returned item is missing original packaging or is returned late).

4. Damaged, Defective, or Incorrect Items

If you received a damaged, defective, or wrong item, please notify us immediately upon receipt. We will arrange a free return shipping label and offer either:

  • A full refund
  • Or a replacement at no additional cost

Clear photos of the issue may be requested for verification purposes.

5. Exchanges

We do not currently support direct product exchanges. If you wish to receive a different item, please return the original product following the steps above and place a new order separately.

6. Non-Returnable Items

Due to health, hygiene, or promotional conditions, the following items are non-returnable and non-refundable:

  • Opened or used cosmetics and skincare products
  • Gift cards or promotional vouchers
  • Personalized or custom-made items
  • Clearance, final sale, or “non-refundable” marked items

7. Return Shipping Costs

Customers are responsible for paying return shipping fees unless the return is due to our error (e.g., damaged, defective, or incorrect item). We recommend using a trackable shipping service and purchasing shipping insurance for valuable items, as we are not liable for lost return shipments.

8. Order Cancellations

You may cancel an order within 12 hours of placing it by contacting us at info@primebina.com. If the order has already been processed or shipped, you will need to follow the return process.

9. Customer Support & Contact

We’re here to assist you throughout the entire return and refund process. If you have any questions, concerns, or need help with your return request, feel free to contact us.

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