Payment Policy

Effective Date: January 7, 2025

At PrimeBina, we strive to make your shopping experience as smooth, secure, and convenient as possible. Our Payment Policy outlines the various payment methods we accept, the terms regarding payment processing, and your rights and responsibilities regarding payments made on our website https://primebina.com.

1. Payment Methods Accepted

We offer a variety of payment methods to ensure that our customers can make purchases securely and easily. These include:

• Credit and Debit Cards: We accept major credit cards, including Visa, Mastercard, American Express, and Discover. Debit card payments are also accepted.
• PayPal: PayPal is one of the most secure payment methods and is available for all customers. Using PayPal, you can link your credit card, debit card, or bank account to process payments.
• Bank Transfers: Customers may choose to pay via bank transfer for larger orders. This method may require additional processing time.
• Digital Wallets: We support various digital wallets, such as Apple Pay and Google Pay, which are integrated into our checkout process.
• Gift Cards: Customers can use PrimeBina Gift Cards as a form of payment for their orders.

2. Currency and Pricing

All prices on our website are displayed in Japanese Yen (JPY) unless otherwise specified. The total price of your order, including any taxes, shipping fees, and potential discounts, will be displayed at checkout before you confirm your order.

Please note that prices and availability are subject to change without notice. In the event of a pricing error, we reserve the right to cancel or modify your order, and we will inform you as soon as possible.

3. Payment Processing and Authorization

Upon completing your order, the payment will be processed immediately. If you choose to pay via credit or debit card, the payment will be authorized, and the transaction will be completed. In the case of PayPal or digital wallets, your account will be charged at the time of purchase.

For bank transfers, we will begin processing your order once we confirm that the payment has been received in full.

4. Order Confirmation and Invoice

Once your payment has been successfully processed, you will receive an order confirmation email containing the details of your purchase. This email serves as a receipt and includes the following information:

• Order number
• Items purchased
• Shipping address
• Total amount paid (including any applicable taxes and fees)

Please review the order confirmation carefully. If any details are incorrect or if you need to make changes, please contact us immediately at info@primebina.com.

5. Security of Payment Information

At PrimeBina, the security of your personal and payment information is our top priority. We use SSL encryption to ensure that your credit card and payment details are processed securely. We never store your full payment details in our system. All sensitive payment information is handled by trusted third-party payment processors such as PayPal, Stripe, and other secure platforms.

We adhere to the highest industry standards to protect your personal data and prevent unauthorized access.

6. Taxes and Duties

The price displayed at checkout is the total amount you will pay, excluding any additional customs duties or taxes that may apply to international shipments. If you are located outside Japan, PrimeBina is not responsible for any customs fees, import duties, or taxes that may be applied by your country upon delivery.

It is your responsibility to understand your country’s import regulations and be prepared to pay any additional charges if applicable.

7. Payment Failures and Issues

If your payment fails to process due to issues with your payment method, we will notify you immediately. You will have the opportunity to update your payment information and complete the transaction.

In cases where an order is pending payment or payment fails repeatedly, we may cancel the order after 48 hours if we do not receive confirmation of payment.

8. Refunds and Cancellations

If you wish to cancel an order or request a refund, please refer to our Refund and Returns Policy. Refunds are processed to the original method of payment once we receive the returned items, and are usually completed within 7-10 business days.