Refund and Returns Policy

Effective Date: January 7, 2025

Introduction

Thank you for shopping with PrimeBina. We strive to provide the highest quality beauty products and customer service. However, if for any reason you are not satisfied with your purchase, we offer a clear and straightforward refund and return policy to ensure a hassle-free process. Please read our policy carefully to understand your rights and options.

Return Eligibility

To be eligible for a return, the following conditions must be met:

  1. Timeframe: Returns must be initiated within 30 days from the date of receiving the product.
  2. Condition: The product must be unused, unopened, and in its original packaging. We cannot accept returns for products that have been opened, used, or damaged.
  3. Proof of Purchase: A valid receipt or proof of purchase is required for all returns.

How to Initiate a Return

If you would like to return an item, please follow these steps:

  1. Contact our customer support team at info@primebina.com with your order number and reason for the return.
  2. Once we verify your return request, we will provide you with a Return Merchandise Authorization (RMA) number.
  3. Carefully package the item, including the original packaging and receipt, and ship it back to us using the address provided.

Refunds

Upon receiving your returned item, we will inspect it to ensure it meets the eligibility criteria. Once verified, we will process your refund.

  1. Processing Time: Refunds are typically processed within 5-7 business days after receiving the return.
  2. Refund Method: Refunds will be credited back to the original payment method used for the purchase. Please note that shipping fees are non-refundable, and you will be responsible for return shipping costs unless the return is due to an error on our part or a defective product.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at info@primebina.com. We will arrange for a replacement or refund, including the cost of return shipping.

Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange a product, please follow the return process and place a new order for the desired item.

Non-Returnable Items

Some items are non-returnable due to hygiene reasons. These include:

  • Opened makeup and skincare products.
  • Gift cards and personalized items.
  • Sale or clearance items.

Shipping Costs

Customers are responsible for all return shipping costs unless the return is due to our error (e.g., receiving a defective or incorrect item).

Contact Information

If you have any questions or concerns about our return and refund process, please contact us:

  • Address: 230-1020, Yokoboricho, Nakagawa-ku Nagoya-shi, Japan
  • Phone: +8154-744-1586
  • Email: info@primebina.com